:root{--rojo:#D0051D;--rojo2:#a80418;--gris:#58595B;--gris2:#77787B;--suave:#F4F4F5;--linea:#E3E4E6;--crema:#FDF3DC;--fondo:#F7F7F8;--ok:#1f7a4d;--warn:#b26b00}
*{box-sizing:border-box}
body{margin:0;font-family:-apple-system,"Segoe UI",Roboto,Arial,sans-serif;background:var(--fondo);color:#1d1d1f;font-size:14px}
a{color:var(--rojo);text-decoration:none}a:hover{text-decoration:underline}
.layout{display:flex;min-height:100vh}
nav.side{width:220px;background:#2b2c2e;color:#ddd;flex-shrink:0;display:flex;flex-direction:column;position:sticky;top:0;height:100vh}
nav.side .logo{background:#fff;padding:14px 16px}nav.side .logo img{height:34px;display:block}
nav.side a{display:flex;align-items:center;gap:10px;color:#d6d6d8;padding:10px 18px;font-size:13.5px;border-left:3px solid transparent}
nav.side a:hover{background:#38393b;text-decoration:none;color:#fff}
nav.side a.act{border-left-color:var(--rojo);background:#38393b;color:#fff;font-weight:600}
nav.side .sec{font-size:10.5px;letter-spacing:.08em;text-transform:uppercase;color:#8d8e91;padding:16px 18px 4px}
nav.side .pie{margin-top:auto;padding:14px 18px;font-size:12px;color:#9a9b9e;border-top:1px solid #3c3d40}
main{flex:1;padding:22px 28px;min-width:0}
h1{font-size:21px;margin:0 0 4px;color:#2b2c2e}h2{font-size:15px;margin:0 0 10px;color:var(--gris)}
.sub{color:#8a8b8e;font-size:12.5px;margin-bottom:16px}
.top{display:flex;justify-content:space-between;align-items:flex-start;gap:12px;flex-wrap:wrap;margin-bottom:14px}
.card{background:#fff;border:1px solid var(--linea);border-radius:10px;padding:16px;margin-bottom:16px}
.btn{display:inline-flex;align-items:center;gap:6px;border:1px solid #cfd0d3;background:#fff;color:#2b2c2e;padding:7px 13px;border-radius:7px;font-size:13px;cursor:pointer;font-family:inherit;text-decoration:none!important;white-space:nowrap}
.btn:hover{background:var(--suave)}
.btn.pri{background:var(--rojo);border-color:var(--rojo);color:#fff}.btn.pri:hover{background:var(--rojo2)}
.btn.osc{background:var(--gris);border-color:var(--gris);color:#fff}.btn.osc:hover{background:#444}
.btn.sm{padding:4px 9px;font-size:12px}.btn.peligro{color:var(--rojo);border-color:#f0b9c0}
.btns{display:flex;gap:8px;flex-wrap:wrap;align-items:center}
input,select,textarea{font-family:inherit;font-size:13.5px;padding:7px 9px;border:1px solid #cfd0d3;border-radius:6px;background:#fff;width:100%}
textarea{resize:vertical;min-height:60px}
.prefijo{display:flex}.prefijo span{padding:7px 9px;font-size:13.5px;border:1px solid #cfd0d3;border-right:0;border-radius:6px 0 0 6px;background:#f2f2f3;color:#6b6c70}
.prefijo input{border-radius:0 6px 6px 0}
[hidden]{display:none!important}
input[readonly]{background:#f2f2f3;color:#6b6c70;border-color:#e1e2e4;cursor:default}
input[readonly]:focus{outline:none}
fieldset.bloq{border:0;padding:0;margin:0;min-width:0}
fieldset.bloq:disabled :is(input,select,textarea){background:#f2f2f3;color:#6b6c70;border-color:#e1e2e4;cursor:not-allowed;opacity:1}
input:focus,select:focus,textarea:focus{outline:2px solid #f3b6be;border-color:var(--rojo)}
label{display:block;font-size:11.5px;color:#6b6c70;margin:0 0 3px;font-weight:600;text-transform:uppercase;letter-spacing:.03em}
.grid{display:grid;gap:12px}.g2{grid-template-columns:repeat(2,1fr)}.g3{grid-template-columns:repeat(3,1fr)}.g4{grid-template-columns:repeat(4,1fr)}.g6{grid-template-columns:repeat(6,1fr)}
.span2{grid-column:span 2}.span3{grid-column:span 3}.full{grid-column:1/-1}
table.t{width:100%;border-collapse:collapse;font-size:13px}
table.t th{background:var(--gris);color:#fff;text-align:left;padding:8px 10px;font-size:11.5px;font-weight:600;white-space:nowrap}
table.t td{padding:7px 10px;border-bottom:1px solid var(--linea);vertical-align:middle}
table.t tr:nth-child(even) td{background:#fafafb}table.t tbody tr:hover td{background:#fdecee}
.num{text-align:right;font-variant-numeric:tabular-nums;white-space:nowrap}
.badge{display:inline-block;padding:2px 9px;border-radius:99px;font-size:11.5px;font-weight:600;white-space:nowrap}
.b-Borrador{background:#ececee;color:#555}.b-Emitida{background:#e1ecfb;color:#1d4f91}.b-Aceptada{background:#dff3e8;color:#1f7a4d}
.b-Rechazada{background:#fde2e4;color:#a5121f}.b-Vencida{background:#fbefd9;color:#8a5a00}.b-Facturada{background:#d9f0ef;color:#0e6b66}
.b-Anulada{background:#eee;color:#999;text-decoration:line-through}.b-Recibida{background:#dff3e8;color:#1f7a4d}.b-Cerrada{background:#e6e3f6;color:#4b3c99}
.b-Pendiente{background:#fbefd9;color:#8a5a00}.b-Pagada{background:#dff3e8;color:#1f7a4d}
.flash{position:relative;padding:10px 38px 10px 14px;border-radius:8px;margin-bottom:12px;font-size:13.5px}
.flash.ok{background:#e3f4ea;color:#185c3a;border:1px solid #bfe3cd}.flash.error{background:#fde6e8;color:#8f0f1c;border:1px solid #f5c2c8}
.flash-x{position:absolute;top:50%;right:8px;transform:translateY(-50%);border:0;background:none;color:inherit;font-size:20px;line-height:1;padding:2px 6px;cursor:pointer;opacity:.55;border-radius:4px}.flash-x:hover{opacity:1;background:rgba(0,0,0,.06)}
.kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(170px,1fr));gap:12px;margin-bottom:16px}
.kpi{background:#fff;border:1px solid var(--linea);border-radius:10px;padding:13px 15px;border-top:3px solid var(--rojo)}
.kpi .v{font-size:21px;font-weight:700;color:#2b2c2e;font-variant-numeric:tabular-nums}.kpi .l{font-size:11px;color:#8a8b8e;text-transform:uppercase;letter-spacing:.04em;margin-top:2px}
.kpi .s{font-size:12px;color:#6b6c70;margin-top:4px}
/* tarjetas por estado en las listas de cotizaciones/OC (clic = filtrar por ese estado) */
.kpis-estado{grid-template-columns:repeat(auto-fit,minmax(150px,1fr))}
.kpis-estado .kpi{display:block;color:inherit;text-decoration:none;transition:box-shadow .15s}
.kpis-estado .kpi:hover{box-shadow:0 2px 8px rgba(0,0,0,.08)}.kpis-estado .kpi .v{font-size:18px}
.kpis-estado .kpi.sel{outline:2px solid var(--gris);outline-offset:-1px}.kpis-estado .kpi.vacio{opacity:.55}
.kpi.e-Borrador{border-top-color:#9a9a9e}.kpi.e-Emitida{border-top-color:#1d4f91}.kpi.e-Aceptada,.kpi.e-Recibida{border-top-color:#1f7a4d}
.kpi.e-Rechazada{border-top-color:#a5121f}.kpi.e-Vencida{border-top-color:#c98a12}.kpi.e-Facturada{border-top-color:#0e6b66}
.kpi.e-Anulada{border-top-color:#c9c9cc}.kpi.e-Pendiente{border-top-color:#c98a12}.kpi.e-Pagada{border-top-color:#1f7a4d}.kpi.e-Cerrada{border-top-color:#4b3c99}
.kpi.gris{border-top-color:var(--gris)}.kpi.verde{border-top-color:var(--ok)}.kpi.ambar{border-top-color:var(--warn)}
.charts{display:grid;grid-template-columns:2fr 1fr;gap:16px}
.chartbox{position:relative;height:260px}
.items td{padding:4px 5px}.items input,.items select{padding:5px 6px;font-size:13px}
.items .desc{min-width:260px}.items .w-n{width:80px}.items .w-p{width:120px}.items .w-c{width:130px}.items .w-u{width:70px}
.tot{width:340px;margin-left:auto}.tot td{padding:5px 8px;border-bottom:1px solid var(--linea)}.tot tr.fin td{background:var(--rojo);color:#fff;font-weight:700}
.muted{color:#8a8b8e}.peq{font-size:12px}
.estado-bar{display:flex;gap:10px;align-items:center;flex-wrap:wrap;background:#fff;border:1px solid var(--linea);border-radius:10px;padding:10px 14px;margin-bottom:14px}
.filtros{display:flex;gap:8px;flex-wrap:wrap;align-items:center;margin-bottom:12px}
.filtros .sep{width:1px;align-self:stretch;min-height:28px;background:var(--linea);margin:0 6px}
.filtros label{display:inline-flex;align-items:center;gap:6px;margin:0}.filtros input,.filtros select{width:auto;min-width:150px}
dialog{border:none;border-radius:12px;padding:22px;max-width:440px;width:92%;box-shadow:0 20px 60px rgba(0,0,0,.25)}
dialog::backdrop{background:rgba(20,20,22,.45)}
.check{display:flex;gap:8px;align-items:center;font-size:13.5px;text-transform:none;font-weight:400;color:#333;letter-spacing:0}
.check input{width:auto}
.login{max-width:360px;margin:9vh auto;background:#fff;border:1px solid var(--linea);border-radius:14px;padding:30px;border-top:4px solid var(--rojo)}
.login img{height:44px;margin-bottom:14px}
canvas#pad{border:1px dashed #b9babd;border-radius:8px;background:#fff;touch-action:none;width:100%;max-width:520px;height:180px}
.firma-img{max-height:80px;border:1px solid var(--linea);border-radius:6px;padding:6px;background:#fff}
@media (max-width:900px){nav.side{display:none}.charts,.g3,.g4,.g6{grid-template-columns:1fr 1fr}main{padding:14px}}
@media print{nav.side,.btns,.filtros{display:none}}
table.t td:first-child,.nw{white-space:nowrap}
/* celda que ocupa el espacio libre de la tabla y corta el texto largo con «…» (el texto completo va en title) */
table.t td.ajusta{width:100%;max-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}

.badge.b-sug{background:#fff4d6;color:#8a5a00;border:1px dashed #d9a400;font-weight:500;margin-left:4px;text-decoration:none}
select:disabled{background:#f2f2f3;color:#6b6c70;border-color:#e1e2e4;cursor:default;opacity:1}
/* soporte: contador de novedades en el menú, estados y conversación de los tickets */
nav.side a .contador{margin-left:auto;background:var(--rojo);color:#fff;border-radius:99px;font-size:11px;font-weight:700;padding:1px 7px;line-height:1.5}
.b-Abierto{background:#e1ecfb;color:#1d4f91}.b-Enproceso{background:#fbefd9;color:#8a5a00}.b-Cerrado{background:#ececee;color:#555}
.badge.b-nuevo{background:var(--rojo);color:#fff;margin-left:4px}.badge.b-admin{background:#2b2c2e;color:#fff;font-weight:500}
.card.msg{padding:12px 16px}.card.msg-admin{border-left:3px solid var(--rojo)}
.badge.b-empresa{background:#ececee;color:#555;font-weight:500}
.msg-cab{display:flex;gap:8px;align-items:center;margin-bottom:6px}.msg-cab .peq{margin-left:auto}
.msg-txt{white-space:pre-wrap;overflow-wrap:anywhere;font-size:13.5px;line-height:1.5}
.msg-evento{margin:-6px 0 12px 4px}
/* capturas adjuntas a los tickets: miniaturas en la conversación y vista previa antes de enviar */
.capturas{display:flex;flex-wrap:wrap;gap:8px;margin-top:10px}.capturas:empty{display:none}
.capturas img{height:110px;max-width:220px;object-fit:cover;border:1px solid var(--linea);border-radius:6px;background:#fafafb;display:block}
.capturas a:hover img{border-color:var(--rojo)}
.capturas .cap{position:relative}.capturas .cap button{position:absolute;top:-7px;right:-7px;width:22px;height:22px;border-radius:50%;border:1px solid #cfd0d3;background:#fff;color:var(--rojo);cursor:pointer;font-size:15px;line-height:1;padding:0}
.capturas-campo{margin-top:10px;padding:8px;border:1px dashed transparent;border-radius:8px}.capturas-campo.sobre{border-color:var(--rojo);background:#fdf3f4}
.capturas-ayuda{margin-left:8px}.capturas-ayuda.error{color:var(--rojo)}
/* encabezados ordenables (lista de tickets): clic = ordenar, otro clic = invertir */
table.t th.ordenable{padding:0}table.t th.ordenable a{display:flex;align-items:center;gap:5px;color:#fff;padding:8px 10px;text-decoration:none}
table.t th.ordenable.num a{justify-content:flex-end}table.t th.ordenable a:hover{background:#444}
table.t th.ordenable .flecha{opacity:.4;font-size:10px}table.t th.ordenable.act .flecha{opacity:1}
/* tiempos de atención de un ticket y tablas de analítica */
.tiempos{display:grid;grid-template-columns:repeat(4,1fr);gap:1px;background:var(--linea);border:1px solid var(--linea);border-radius:10px;overflow:hidden;margin-bottom:12px}
.tiempos>div{background:#fff;padding:9px 13px}.tiempos .l{display:block;font-size:11px;color:#8a8b8e;text-transform:uppercase;letter-spacing:.04em}
.tiempos b{font-size:14px;font-variant-numeric:tabular-nums}.tiempos b.espera{color:var(--warn)}
@media (max-width:700px){.tiempos{grid-template-columns:1fr 1fr}}
.pendiente-pc{color:var(--warn);font-weight:600}